Holiday Inn Express Braintree

Recommends

Ewills

Joined 2 years ago

Affordable and clean. I was very impressed with the professional courtesy that the Manager Raj Patel showed. The staff was friendly and the room clean and comfortable. The continental breakfast area was also clean and the food well prepared. .

Doesn't Recommend

Soccer Rent

Joined 2 years ago

General Manager is horrible. Please read the following email from the general manager. He does not value the customer.

We have lost more than $7000.00 in this weekend because of your group and false bookings, and I am sure you don’t give a damn about this. We and other hotels have learnt a lesson, and we will make sure that this will never happen again. We will be more prepared in future with stricter policies, where we will charge one night deposit on the day people make reservations and signed individual contracts by everyone. The booking process will be handled by only one person, and will be very slow. We manage several hotels and we cannot run business based on qualifications for the tournament.

My biggest mistake was to commit 60 rooms for two nights with you, where after I made the block for your group, I turned away so many people calling me for 15 rooms for each team from Nova Scotia, Quebec, and many other teams from all over New England. I wish I only booked 15 rooms for each team and that way if there was a cancellation it would have been for only 15 rooms and not 40 rooms, you used me.

Thanks,

Raj Patel

Managing Member

Holiday Inn Express

190 Wood Road

Braintree, MA 02184-2502

Recommends

Contributor

Joined 10 years ago

Value-conscious hotel with the sunburst sign provides basic amenities to ensure travelers a comfortable stay.. In Short
This nationwide chain promises value-added amenities to its guests. King and two-queen guest rooms offer clock radios, hair dryers, shampoo, televisions with HBO or Showtime and complimentary copies of USA Today. The property is inspected three times a year for quality by an independent quality assurance team and assigned a Sunburst rating, so travelers can rest assured that their accommodations are clean and comfortable.

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Robyn Galbos

Joined 10 years ago

Budget-minded travelers appreciate amenities like complimentary breakfast buffet and a kids-stay-free policy.. In Short
Since its 1952 debut in Memphis, Tenn., Holiday Inn has become one of the most recognized hotel brands in the world. In addition to the Kids Eat and Stay Free program, Holiday Inn Express offers amenities like free high-speed Internet access, in-room data ports and cable television. Upgraded showers feature multi-function shower heads, curved curtain rods and upscale bath products. A complimentary breakfast bar is available with warm cinnamon rolls and 100-percent Arabica coffee.