08/19/09

I kept trying

by lisaemc2

The place was packed yet we were seated right away. The server offered water & took our drink order. Bread, water & each drink came out staggered. None of that mattered coz of the festive vibe. I ordered Linguini con Carciofi w/ shrimp & my date had the Lobster Risotto. The linguini was not al dente, it was simply soaked in SALTY water. The shrimp were over cooked but the sauce & veggies were nice. The risotto was, I don't know what it was but it wasn't risotto. I know a full house is stressful but it seems the staff really struggles.

I'd rather wait than chew on salty gluten & burnt shrimp.

• Pros: Patio seating
• Cons: Unable to handle a large volume

07/29/08

very slow service

by dizzy02138

I passed this restaurant nearly everyday and loved the patio so I finally stopped by for lunch a few weeks ago. My dish was fine... BUT it was over 20min before anyone took our drink order, and much longer after that before the drinks arrived or our lunch order was taken. We almost got up and left (which I have never even considered doing before) because, by that point, the kitchen was supposed to be closed, we were starving and we thought we just weren't going to get food. When the food finally arrived my pasta was fine, a little heavy on the oil for my taste, but had a good combination of flavors. However, the awful service completely ruined my ability to enjoy the ambiance or my meal.

• Pros: great location, beautiful patio
• Cons: awful service, complete negligence

07/03/07

Terrible service

by g282945

Mediocre food terrible service.

I've gone 4-5 times with different groups, but the experience was always underwhelming. The last 2 times, the front desk has been unacceptably rude and condescending and it felt as though he was trying to humiliate us in front of our guests. If I'm paying for a meal, especially a decent meal, I don't want to have to kowtow to the service. I can always get fast food, at least the service is better and I'm not out the money that it costs to go to the red house.

• Pros: I have one less restaurant to consider in harvard sq
• Cons: the staff