high touch, high science. I transferred all of my prescriptions after a chain pharmacy with whom I had done business for better than a decade couldn't accommodate my immediate need for post-surgical medications. I took the prescriptions out of the hands of the dispensing pharmacy and went to Skendarian's. They filled the Rx's on the spot -with a glass of water. Apparently, the same bandaged shoulder and pained expression that I presented with at Rite-Aid meant something to the Skendarians. The entire staff is customer oriented and answers questions with kindness and attention to detail. I work with the healthcare industry and I know they keep up with the science and the art of medicine.
A blessing to cambridge. This is one of the last pharmacies in the area where the pharmacists know their clients and bring their enormous experience to bear on one's health. In my twenty years as customer, I've had more than ten occasions when Skenderian, and not my physician, gave me the best advice. The people behind the counter are friendly and helpful in ways unimaginable at, for example, CVS
Perfunctory at best.
Requested the rental of a breast pump for use @ our area hospital. Explained that the $90.00 deposit would be paid via our next check run (within the week). This was not good enough. After having to wait 15 minutes for "Bob" to hang up his phone call, I told him this was for a new patient being admitted within the next several hours and we just wanted to be able to turn to our neighborhood apothocary in this time of need. His response was a defiantly spoken: "Rules are rules...we need the $90.00 up front". I couldn't believe it. After I and others from our hopsital have been frequenting his store for years and paying for small purchases with cash, he decided his rules were more important than helping us with our new patient.
I will shop elsewhere in the future !!!
a little bit behind the times. A few years back I tried to get a cervical cap through this business and they treated me like I was an alien from another planet. I have never gotten such unfriendly service at a pharmacy before or since. To their credit, they ordered a cap for me, once they figured out what it was, and I received it about a month later.
Save Yourself the Headache$$.
I'm sure the atmosphere is charming and retro if that is your only criteria for a pharmacy. Also retro is the chauvinism, and the lack of services we've become accustom to in this day and age of high tech. I rented a wheelchair from here because I was staying with my sister after an injury. She lives in the neighborhood and likes to support local small businesses.
On the third day of rental, the front wheel fell off. We screwed it back on and tightened it. No problem. After 2 weeks in a nursing/rehab home after surgery I was allowed a brief outing to the local mall. I could not go because the wheelchair was jammed and would not fold to fit in the car. I waited until the next day for my physical therapist to come in and fix it. Again, fixed it, no biggie. On the third week, one of the front wheels broke. I called Skenderian's to see if they could replace it and they told me they had no delivery. My sister was out of town, but brought it back a few days later. They offered no apologies and told her that the wheelchair must have been abused and mentioned that I must have been racing in the street or something to cause the damage, before charging her $40 for the 'damaged' wheel.
I am in my 50's in a nursing home post surgery and did not use this wheelchair in any way that could be described as abusive.
After she gave me the receipt a few days later I called the store. The person told me that he was the one who received the chair and that it obviously been abused, (totally not true) he also told me that he hardly believed that the wheel fell off, (Again, I'm a liar) I didn't even mention the folding issue.
The physical therapy dept staff who deal with medical supply companies on a regular basis could not believe that I was charged for something that was clearly either defective, cracked, caused from ordinary wear and tear, or neglectful maintenance and upkeep.
If you are renting equipment from them, please be sure to inspect it very carefully before leaving the store or you will be stuck with extra charges, being accused of being a liar, and with the problem of returning the equipment if you are not ambulatory.
Also keep in mind that you can find a wheelchair of the same quality as the rentals online to buy for $109-$149 as opposed to renting here at $125+/month
Why go to an impersonal chain?. Skenderian's is a great pharmacy. No hassle, no red-tape. Just good old-fashioned helpful, personalized service. They smile -- don't treat you like you're hassling them! None of this can be said about CVS.
Exceptional Personal Service. Family owned and operated and they all knew my name from the first time I went there. They have save me time, aggravation and possible medical difficulties because of their vigilance. The only thing I would change about Skenderians is their hours.
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