09/20/09

average food and the worst customer service in the South End

by Guru1

I had been to Masa a couple of times, both times I thought the food was sub par. On my third experience the food was awful, my server brought me the wrong order two times, I waited 55 minutes for tapas which was overcooked and they refused to remove from the bill. Management did no seem to care about my experience whatsoever and seemed severely irritated and defensive when I brought this to there attention

I have the opportunity to dine in just about every decent restaurant in Boston due to my profession, and would recommend Taco Bell before I ever mentioned this place to anybody.

• Pros: not really many
• Cons: rude, discourteous, inexperienced, immature management staff

07/19/09

Decent Food, Poor Customer Service

by FrancisKeys

I've lived in the South End of Boston for three years now and have eaten out repeatedly at Masa. On the positive note, nice place, great ambiance., Salsa on Thursdays. Every evening during happy hour they have $1 tapas by the bar (For $10 great tapas assortment that is very filling), and other discounted menu items - they're great. Dinner in the main dining room is also great, including delicous brunch on Saturdays and Sundays (nut crusted texas french toast!).

The huge and unfortunate drawack is the customer service. Everyone from the hostess (who snapped at my guest to hurry up and decide if he wanted to sit at the bar or in the dining room b/c the seat would get taken), the waiter (inattentive), the bartender (I've seen her on multiple occasions cut customers off and slam down drinks on the bar out of frustration when it gets busy), to even the busboy (told our table to move our own plates so he could set down the next course, bad timing all throughout the course). And these all occured on seperate visits.

So in the end it's a tradeoff, food and atmosphere for consistently bad customer service.

• Pros: Food, Tapas, Drinks, Atmosphere
• Cons: Customer Service

07/10/09

Where an Arizonan in Boston goes for Southwestern food

by Tiffany M

Someone took me here when I said I was homesick for Arizona and this helped me feel better.

I LOVED the cornbread and the assortment of interesting butter and jams that were served with it. We got the breakfast tacos to share from the tapas menu and I ordered the BBQ Mac and Cheese for an entree, which was very heavy - which was to be expected, but I ended up being disappointed by it. I wish I had gotten something else. The cornbread was enough to make me happy about the whole experience, though. They use blue corn, which makes it even better!

I missed the Southwestern-look that you see everywhere in Phoenix restaurants! I will come back here when I'm homesick again because there are very few places in Boston to get this same Southwestern experience.

• Pros: Cornbread at brunch!!!
• Cons: Very limited patio seating