07/26/09

Superior Service

by starryeyz

We had dinner reservations here which we were forced to miss because of car troubles....We did catch the show and after, while waiting for a tow we decided to have a cocktail at Teatro. We were laughing with the bartender about our adventure filled night and how we ended up splitting a burrito on the side of the road for dinner. She mustve gone to the owner/manager because he came out with a beautiful antipasti on the house. He also checked in several times and hoped we would come back to dine. The food/drink we did have was marvelous I can't say enough about the service going ABOVE & BEYOND. Thank you to the female bartender who worked 7/25 and the owner/manager. It really made a bad situation more pleasant and we look forward to coming back! I am also spreading the word as I think GREAT service does not get as much press as a bad experience.

• Pros: The customer is EVERYTHING, Excellent Drinks
• Cons: NONE

11/20/08

Nice place, Worst Service EVER

by Amerchan

Me and another 3 friends went to Teatro for dinner on Friday night. Upon arrival, a young lady asked if we wanted sparkling or still water; We ordered sparkling so she came back right away with that. 5 Minutes after that a young guy with the same uniform (black T-shirt and jeans) came by to tell us he'd be right back with us. 5 minutes later he took a drink order which did not arrive to the table after 25 minutes. He'd come by periodically to tell us the bar was really busy but working in the industry in a bigger restaurant with a way busier bar I know it is impossible for a bar to take 30 mins. to make a drink. After dropping our drinks the server just disappeared for more than then minutes although we were ready to order; The full dining room seemed full and I only saw 3 servers on the floor. I could see the manager hanging across the dining room the whole time chatting with people at the same table the entire time I was there and I recognized one of the people sitting at that table was one of the bartenders from Mistral (Owned by the same people).

When I finally got the Manager's attention, I told him about our bad experience so far and how we were about to lose our appetite. At that time I thought the service was awful until I heard his response "I apologize. If you want to leave, that's fine. I will take care of your drinks"

I could not believe his response.

Given everything that took place that night, I definitely won't be coming back to Teatro again and will spread the word about the awful service

• Pros: Nice location and decor
• Cons: Awful service and management

09/19/08

Best Seafood Stew Ever Tasted

by Fussyqueen18

Well, after years of thinking that Teatro could not be any more perfect with their delicious menu, they have outdone themselves. Two weeks ago the chef featured a Mediterrean Seafood Stew on the menu as a special. It was so delicious I talked about it to friends for days afterward. The freshest combination of seafood, included striped bass, scallops, shrimp, littlenecks, calimari simply done in the most perfect broth of tomatoes, fresh herbs, and garlic. Topped off with two spears of toasted bread topped with an amazing aioli. It was truly a lick your plate experience. I have been a Teatro regular for the past few years and truly think it is one of Boston's best restaurants and is my personal favorite. The mussels appetizer is another dish I order on every visit, served out of the shell in an amazing cream based broth with smoked tomato, garlic, and pesto. It is off the charts, delicious. Since I have eaten my way thru the whole menu, I can tell you with absolute conviction there is no bad choice at Teatro. The wait staff and bus staff are always friendly, professional, and efficient. The GM, Michael personifies a Four Seasons level of customer service management style. Always friendly, attentive, and when needed delivering food to tables during the the frequently busy evenings. On my last visit, The new seafood stew special was magically on the menu that evening as a special. Coincidence or design, not certain. Only certain that I can't wait to go back to Teatro.

• Pros: Menu, quality of food, service, valet parking
• Cons: Can get noisy at times.