Houston's

11/30/08

Dr Jekyll and Ms. Hyde

by feelingforked at Citysearch

This is more of a "promise" than it is a review, because the "bait and switch" tactics of the Jekyll and Hyde hostess team successfully skewered my party of six before we even got to the front door. However, I promised them a full recap on this website, and I am a man of my word. A call to the Ms. Hyde hostess at about 5:15 on Saturday evening went like this: "We don't take reservations for a party of 6 but we can easily work you in with no more than a 15 minute wait if you call me back in 30 minutes; ME: "but I have been there before and I beleive that your boothes can accomodate us, especially since one member of my party is only 4 yrs old, and you take reservations for parties of 5". Ms. Hyde: "that's not at all necessary and you will be more comfortable in a "High Top" anyway; no need to give you my name since there are only two of us working and we can definately accomodate you.... 30 minutes later Dr. Jekyll answers the phone: There will be a 2 to 2 and one half hour wait; we can't help you, you talked to who???, what do you mean you didn't get her name; sorry sir, there is nothing we can do. The promise of a very frank review of my experience the next morning on this website (hence the "promise" mentioned above) got their attention, but it was fleeting and only got me a long wait on hold before I hung up. Since I was already in the car, I called King Fish which is only a couple of hundered yards away (by more like miles away when it comes to basic human consideration) and they happily took my reservation and seated my party promptly upon arrival. We had a nice relaxing dinner despite the early frustrating start. Where's the beef? it is clearly with the rigid and duplicitous staff at Houston's. I don't care how good the food is, if I need to be treated like cattle to get to it, it is simply not worth it. I will never return.

• Pros: They answered the phone when I called about reservations
• Cons: They answered the phone when I called about reservations

08/18/08

Not impressed

by fallback08 at Citysearch

We did not get either good food or service at this restaurant. There are other restaurants in this area that you should try. This one is not worth your time!

02/28/08

The Best All Around Meal Experience in Town!

by KnevetS11 at Citysearch

I have to say this place is absolutely outstanding. My wife and I go here EVERY Sunday and sit at the bar and have not only one of the best meals ever but outstanding service. Additionally whenever we want to celebrate an event with friends, this is the place to go.

The menu: Outstanding, your, what I would call typical, bar fair, that is anything but typical. The best all around tasting foods, salads with unique tastes w/o the "unique" price. Burgers that are so juicy and succulent. The BEST fries ever - shoestring but thiner with a hint of spice.

The service: which if any of you know me is the most important. EVERYONE is friendly and courteous and helpful. They hang up your jackets for your - help you sneak a bottle of champaign to your friends w/o them knowing to help celebrate an event, they are always smiling - just a GREAT bunch of people.

The restrooms are super stylish and clean!

The bar is nice and big, friendly. GREAT service

The location is awesome. Once you are done eating you can walk around Faniuel Hall.

Did I mention that the prices are NOT outrageous!

Parking - Park in a heated garage in the dead of winter at 60 State street and they validate - you cannot get any better than this place for a great dining experience in Boston!

• Pros: Unbelievably outstanding service
• Cons: I wish it were closer to my house!