“It was the best customer service and she made me feel at home and very comfortable.”
“The staff is friendly and my particular hair dresser gives me advice on how to take care of my hair and skin at hom.”
“overpriced and less and less service”
bad coupon experience. I tried to schedule an appt. to use my BuyWithMe coupon for a facial but was unable to get an appt. 3 days in advance. Thus, my coupon is expiring and Grettacole's terse response is "you should have known you had 6 months to book the appt." The coupon says to book at least 24 hours in advance. If you are going to be as busy as a doctor's office, then you need to make that clear on the coupon. To me, it seems that this company focuses on overselling coupons and and then not honoring the coupons by claiming the wording says "subject to availability." Very poor customer service. Be warned if you buy these things to book weeks or even months before expiration date!
Shaighla is my all time favorite stylist!!. I highly recommend Grettacole after having been to dozens of snobby Newbury St. salons, I refuse to go to another salon, Grettacole is the best hands down! I've done the whole James Joseph, blah blah blah...Grettacole is BETTER! I've gone to Shaighla regularly for my coloring over the past two+ yrs and I've always walked away feeling like a runway model. She is open to suggestions and always has new fun ideas that I end up LOVING!! I have now moved out of state but still visit Boston quarterly and I STILL make an appointment with Shaighla because I just don't trust anyone else. She is also very professional and very witty so she actually engages you through your appointment rather than ignoring you and rushing through.
I've been a client of Ellen Mackin's for nearly two years. She's been very, very good to me (after having fixed some serious problems I had with a previous stylist at another not-to-be-named salon). I called very recently to book an appointment with her and I was told that not only did she not work here anymore, but they would not disclose any information about her current whereabouts. She's an amazing stylist and I wanted to stay with her, not at all interested in booking with Grettacole, and they withheld this information. I found this tactic very petty and unprofessional and their attitude with me on the phone pretty rude. I know they have this information and it's shameful that they would not support one of their stylists.
I've since found this information and I am happy to say I will be seeing her later this week--at another salon. (If you've also had this problem: Ellen is now at James Joseph Studio on Newbury St.)
Avoid at all costs.
I have been going to see Mary at Grettacole for over a year. She is fantastic! Nice, professional - I almost feel we could be friends in "real" life... Mary used to be the only reason I went to this place but I don't think she'll be reason enough for me to go back.
Twice I have used their hair "salon" and twice I felt robbed. Both times I was way overcharged for what I got. The service is rude and snobby (for no apparent reason)...
Shayla is the absolute worst colorist in the universe. She does not listen to what you want (if she asks) and she doesn't care about what she does...Both times my hair color was washed away after my first shower... When I called to complain the first time, Stephanie (the "manager") was almost blaming it on me - "maybe you wash your hair too much". They finally agreed to redo my color - which didn't last longer than the first try. Going back for the redo was the worst experience: Shayla was obviously unhappy and unapologetic.
Six months had passed. Water under the bridge... I thought I could give it another try... Huge mistake! This time around, I have streaks of bleached hair that look cheap and unhealthy. I don't wan't to go back for a redo or call to complain because they don't respect their costumers with their condescending
Pros: Mary for waxing
Cons: Everything else
There are way better places in Boston. I used to be a very loyal customer of Grettacole. I had been going there since I moved from New York several years ago. I have gradually seen the quality of their services go down as well. As of the last time I visited Grettacole I was treated poorly as well as received the worst hair cut of my life. The staff is unbelievably rude and Grettacole is ridiculously over priced for their low quality services. On my last visit my stylist payed no attention to me and didn't even give me a chance to explain what I wanted done before she started cutting. When I tried to comment she was very short with me and did not listen to any of my needs. During this hair cut she tried to sell me everything possible from hair extentioins to beauty vitimins; it was very annoying. At the end of this styling session when it was time for me to look in the mirror I was devistated because my hair look disgusting! The mistakes she had made on my hair were unfixable and now six months later I am still stuck with the consequences of her poor styling ability. There are many salons that are superior to Grettacole in Boston I suggest you find one. Do you hair a favor and avoid Grettacole at all costs!
Fantastic Facials and Service. I have been a client at grettas for three years and also worked there as a receptionist. I started off with terrible skin and thanks to Katerina it is now clear. What people need to understand is that if you need alot of cleaning katerina is going to do just that. If your looking for a massage thren get a massage not a facial. There are many different types of facials. Its always good to let her know what your looking for. I have gone everywhere in this city and she is skilled and well worth every penny!!
Best Facial in all of Boston. My friend recommended me to get a facial and an eyebrow wax from Caitlin Rand. My friend sure was right. It was an unbelieveable facial and I would recommend anyone to go there. It was the best customer service and she made me feel at home and very comfortable. She didn't push me to buy any products but did educate me on what I should use. My eyebrow wax was great too, I told her the shape that I wanted and they came out perfect. I can't say enough about my visit at Grettacole thanks to Caitlin Rand.
Client Beware...overpriced and less and less service.
I have been to see Katarina and she is very nice. She is also overly aggressive with cleansing and over time, the message is less and the time alone in the room waiting for a mask is more and more. She tries to fit in everybody at the expense of some clients.
Client beware. She is good but you must explain everything. I think Violet at Violet Skin Boutique on Newbury is far better...and much less expensive.
Best Brows and Facial!!. Katarina is Fantastic! I started seeing her a year ago and I wont go to anyone else. My skin looks great and my brows are always perfect. I also get pedis and manis with Kat, the best I ever had (she is a genius at french manicures). It may be difficult to get an appointment ,but worth the try.
Excellent experience. Katerina at Grettacole is *the* person to go to for eyebrow shaping. She does a fantastic job every time, but what makes her really stand out is how friendly and personable she is with every single one of her clients - she really listens to what you want to have done, and makes everyone feel special. Katerina is absolutely the best!
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