Grettacole

bad coupon experience. I tried to schedule an appt. to use my BuyWithMe coupon for a facial but was unable to get an appt. 3 days in advance. Thus, my coupon is expiring and Grettacole's terse response is "you should have known you had 6 months to book the appt." The coupon says to book at least 24 hours in advance. If you are going to be as busy as a doctor's office, then you need to make that clear on the coupon. To me, it seems that this company focuses on overselling coupons and and then not honoring the coupons by claiming the wording says "subject to availability." Very poor customer service. Be warned if you buy these things to book weeks or even months before expiration date!…

Shaighla is my all time favorite stylist!!. I highly recommend Grettacole after having been to dozens of snobby Newbury St. salons, I refuse to go to another salon, Grettacole is the best hands down! I've done the whole James Joseph, blah blah blah...Grettacole is BETTER! I've gone to Shaighla regularly for my coloring over the past two+ yrs and I've always walked away feeling like a runway model. She is open to suggestions and always has new fun ideas that I end up LOVING!! I have now moved out of state but still visit Boston quarterly and I STILL make an appointment with Shaighla because I just don't trust anyone else. She is also very professional and very witty so she actually engages you through your appointment rather than ignoring you and rushing through.…

Rude elitists.. I've been a client of Ellen Mackin's for nearly two years. She's been very, very good to me (after having fixed some serious problems I had with a previous stylist at another not-to-be-named salon). I called very recently to book an appointment with her and I was told that not only did she not work here anymore, but they would not disclose any information about her current whereabouts. She's an amazing stylist and I wanted to stay with her, not at all interested in booking with Grettacole, and they withheld this information. I found this tactic very petty and unprofessional and their attitude with me on the phone pretty rude. I know they have this information and it's shameful that they would not support one of their stylists.

I've since found this information and I am happy to say I will be seeing her later this week--at another salon. (If you've also had this problem: Ellen is now at James Joseph Studio on Newbury St.)

Thanks, Grettacole!…

Avoid at all costs. I have been going to see Mary at Grettacole for over a year. She is fantastic! Nice, professional - I almost feel we could be friends in "real" life... Mary used to be the only reason I went to this place but I don't think she'll be reason enough for me to go back.

Twice I have used their hair "salon" and twice I felt robbed. Both times I was way overcharged for what I got. The service is rude and snobby (for no apparent reason)...

Shayla is the absolute worst colorist in the universe. She does not listen to what you want (if she asks) and she doesn't care about what she does...Both times my hair color was washed away after my first shower... When I called to complain the first time, Stephanie (the "manager") was almost blaming it on me - "maybe you wash your hair too much". They finally agreed to redo my color - which didn't last longer than the first try. Going back for the redo was the worst experience: Shayla was obviously unhappy and unapologetic.

Six months had passed. Water under the bridge... I thought I could give it another try... Huge mistake! This time around, I have streaks of bleached hair that look cheap and unhealthy. I don't wan't to go back for a redo or call to complain because they don't respect their costumers with their condescending

attitude...

Pros: Mary for waxing

Cons: Everything else…