What People Are Saying About Best Buy

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In Short – Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.

Editor's Tips

Look Good:
Don't get stuck with a lemon: Purchase the optional Performance Service Plan with your product to ensure long-lasting performance.
The Extras:
If your computer crashes in the middle of a last-minute project, don't freak out, just call the Geek Squad, Best Buy's affiliate 24/7 computer-support task force. See website for details.
Know Before You Go:
Before you hop in your car, check the weekly online-only sales event Hot Deals Wednesday for savings on computers, cameras, electronics and appliances.
menu variety
50.0% positive
  1. “Terrible customer service, great selection, great service plan (with many caveats)”
service
50.0% positive
  1. “It is unfortunate, but there is usually a layover time when people are paying full price for an outdated product.”
  2. “Their 4 year service plan is excellent, but there are many pitfalls along the way.”
  3. “Terrible customer service, great selection, great service plan (with many caveats)”
value
0.0% positive
  1. “It is unfortunate, but there is usually a layover time when people are paying full price for an outdated product.”
3 Star Rating: Average

04/05/07

Terrible customer service, great selection, great service plan (with many caveats)

by iamnotanorange at Citysearch

Best buy doesn't sell many iPod competitors, especially the iRiver (large one, not 500MB), which had real potential. They always wait several months after a product is released to sell it, this is to clear out their stores of the older product. It is unfortunate, but there is usually a layover time when people are paying full price for an outdated product.

Their 4 year service plan is excellent, but there are many pitfalls along the way. Expect consistant lying at service desk. They will make things up, so have your service plan in front of you. There is also some difficulty of interaction between the web site and the store. Everytime I go there is a wait , so I plan my day around the waiting when I need some service or to ask questions.

Other than that they have a good selection of movies and hardware. Just don't believe anything that the staff says, most will say anything to get you to leave them alone. The internet is much faster and more reliable, so research before you go into the store. Woe is the casual, impulsive shopper.

The Details on Best Buy

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  • great year service plan
  • best buy
  • full price
  • terrible customer service