Lam's Restaurant

11/05/09

My worst service experience to date.

by Snaggletooth at Citysearch

My first review of any restaurant - I am appalled by last night's experience. I was so excited to find a place near my work that served pho, and I ordered the beef pho. What arrived at my table was a bowl of American-style beef broth with chunks of beef and celery - yes, celery. No basil, no bean sprouts, no lime...after picking out the celery I tried it and it tasted nothing like pho.

I asked the waitress if I could order something else as I was not expecting the type of "pho" that came to me. After hesitating and, at first, saying no, she then said I could order another dish but I'd still have to pay for the "pho." I asked to speak with a manager and she refused to have him come to my table, but instead told me to get up, go into the back of the restaurant, and speak with him. The manager tried to tell me that what I was eating was pho, and I must have no idea what pho is. After some argument (I eat pho several times a week - pretty sure I know what pho is), he oh-so-graciously allowed me to choose something else, but told me no less than four times that I would NOT be allowed to return that dish. I told him I understood, selected another dish from the menu, and while I stood at his counter he then read to me what I had selected, ingredient by ingredient, to make sure I understood what I was ordering and understood that I was paying for it.

Second dish was ok. Never going back.

• Pros: Cheap
• Cons: Horrific service, unnessecary attitudes, not accommodating

09/18/06

Delicious Thai & Vietnamese!

by jactu at Citysearch

Lam's has the most delicious dinners. Don't be swayed by the not so flashy outside or inside. The food is authentic and so flavorful. A nice neighborhood place to go with friends and family. The staff is friendly and attentive. GREAT food.

• Pros: Delicious Food