“He offered me a variety of options (not just the most expensive option) and told me the pros and cons of each.”
“Lee, Roi and Jody are all great to deal with and even though it not a place I look forward to having to go, when I do, I am pleased to know I will see friendly faces.”
“Hands down great service and quality”
“You do sometimes have to wait a few extra days, but given the great job quality that comes out from this shop, it's well worth the wait.”
“however, a few minutes conversation with the knowledgeable folks at A-Z and i was convinced i had found the right place.”
You drive home our reputation. That's why we go the extra distance to make sure both our workmanship and customer service are the best
anywhere. At A-Z Auto Center, we provide our customers with a variety of services to ensure complete customer satisfaction knowing that all of their car service needs can be taken care of right in our Cambridge auto body shop. From our basic car wash service to electrical diagnostic, mechanical work, body work and glass replacement, we do it all. Our car detailing service is also available leaving your car looking shiny and new. We strive to meet each of our customer's individual auto service needs and will work with you one on one to complete the job to your satisfaction. As seen in Best of Citysearch Cambridge - this auto body shop provides unparalleled service.
We are so confident that we invite you to check us out online. …
Extremely warm, helpful, and
professional. I never write online reviews but I was so impressed with A-Z Auto Center that I thought it merited my setting up a Citysearch account.
My car needed over $6,000 in repairs after it was rear-ended. A-Z made the whole process easy: they dealt with the insurance companies, coordinated my rental, and gave me a 100% realistic estimate of when my car would be ready. And, as another user commented, my car looks better now than it did when I first got it.
Finally -- they treated me like a real human being. They quickly learned my name, knew my story and my car, called me with updates, and patiently explained the answers to all of my questions.
I came to A-Z Auto Center after being in an accident. The process was very overwhelming, but the staff at A-Z made it so easy. They handled everything from to rental car to dealing directly with the insurance company. I picked up my car and it looks brand new, even though it's a 2006. I could not be happier with my experience at A-Z, and would recommend them to everyone
Two weeks ago I was driving my brand new 2012 KIA Sportage when a car slams into the rear of my new shiny car. I was so upset when I brought my car to A-Z Auto Center to get repaired they assured me it would look brand new again, Everyone is so professional and nice. They did everything to help me from getting me in a rental which by the way picked me up at the repair shop and I did not have to go out of my way to return it when my car was finished. They took the time to explain the whole repair process to me, and kept me updated through the whole repair. I will definitely recommend this shop to everyone.
Excellent!. They did everything perfectly, fixing the problem, handling insurance claim, cleaning the car, Recommend !
My car, a 1997 Toyota Camry, was "repaired" over the Fourth of July weekend at a local repair shop. The "Check Engine" light was on. A-Z was closed and I had to drive the car over the weekend. The repairs at the local repair shop cost me $2088. Also the mechanic told me I had to return after he returned from vacation because there was a leak in my transmission and would either have to get a new transmission, have it rebuilt, or have it sealed. I opted for the cheapest and said I would return when he got back from vacation..
I was a little concerned that I had been taken advantage of, so on the Monday following the weekend I went to see Lee at A-Z. He told me my car "repair" was the worst case of fraud he had ever seen. In fact, of the $2088, he said about $100 worth of work had been done on the car. He said the car needed only about $300 worth of work, that the transmission was not leaking and did not need any repair.
He suggested I call my credit card to cancel the first charge and agreed to take photographs of the car that would indicate the original "repairs" had not been done. I did that and before the original mechanic was notified, he returned from his vacation and telephoned me to tell me I should bring my car in for the transmission repair, because he had told me it would only run for about three more weeks and we were coming up on that. I then told him I was disputing the charges.
To make a long story short, after an exchange of letters and photographs with my credit card company, with Lee's help at every step, my card was not charged. I thought that was the end of it, but after the credit card company settled the matter, the mechanic from the first repair shop telephoned me and told me I should "do the right thing" and pay him for the work he did and the parts he purchased. He said he had the receipts for the parts he installed. I asked him to send them to me. When he did, I took them to Lee, who reviewed them and suggested one had been doctored. He suggested I contact the wholesaler where the parts had been purchased, Atlantic Toyota, to see if I could verify the receipts. I did contact Atlantic and they immediately verified that the receipt indicating a part that the first mechanic said cost about $350 was forged or altered. They confirmed that the part had never been purchased from them by my original "repair" shop. In fact, they said the part "retailed" at $108. They were as helpful as A-Z in that they expressed their disappointment in the fact that shops like the one I went to originally gave the whole industry a bad name and they indicated they would not do business with the first repair shop in the future.
I don't know why a person who had lost his case with the credit card company would pursue the matter with a forged receipt, but without Lee's knowledge and cooperation, I would never have even thought to question the involces. So I guess I'll continue to have by car fixed at A-Z and buy the next one at Atlantic Toyota!!!! and if you go to any other shop to have your car fixed, make sure you ask to see the invoice for the cost of the parts -- and then check it with the parts supplier!!!!!
My car looks better than it did when I first got it. I had an excellent experience with this place, overall. I would recommend it to anyone needing body work.
Overall good experience at A-Z..
They were very accommodating, helping to negotiate with my insurance company and trying to meet a deadline so I could have my car back in time for the weekend.
I would definitely go to this shop again!
I brought my car to A-Z Auto Center for the first time after a collision in which my rear bumper was damaged. They dealt directly with the insurance company for me and did a great job with the repair and the finish work. The car looks like new.
What most impressed me though was my experience there after the car was repaired. My car was at the garage for a little over a week, and when I went to pick it up, I noticed some minor dents and scratches on the passenger side door, which I was fairly certain had not been there before. Lee looked at the door with me and was equally certain that the dents and scratches did not happen in his care. It is standard procedure that A-Z would have taken photos of the car when it was first brought in, but in this case, the photos were undated. So we amicably agreed that Lee would contact my insurance inspector and ask for his photos of my car after the accident. But as it turned out, the inspector didn't get any pictures of the passenger side door. So there was just no way to prove either case. And, in fact, Lee could have lied to me and told me there were photos showing the damage -- I would have had to take his word for it. But instead, Lee voluntarily took the car back and repaired the scratches and dents at his own expense -- and then even buffed out a few other scrapes he saw and washed the car for me before I returned to pick it up. That kind of courtesy, honesty and personal responsibility is so rare. I wouldn't go anywhere else.
Maybe I'll try elsewhere next time.
I needed serious body work on my car to the tune of $3300 or so. A-Z was walking distance and had great reviews, so I brought my car here while I was on vacation. They did a good job handling all the insurance paperwork and additional negotiations needed for extra repair costs needed, and the work they did was up to par with what I expected the finished work to look like.
But I'm dinging 2 stars because... They told me it would be done in 2 weeks, for sure, right when I got back in town. 2 weeks later, I called and was told it would be ready in 2 more days. 2 more days later, nobody called me to tell me they needed 2 more days. 2 days later, I call them and they told me it should be ready the following Monday. The following Monday I called and they told me it would be ready tomorrow, which finally, it was ready, 8 days later than I expected (which isn't terrible I suppose).
However - I really hate being jerked around like that over and over. I really let down some people in my life when I had to cancel on them repeatedly as a result believing my car would be ready when Lee said it would be ready. Granted, it may have been out of A-Z's control as to when parts were to be delivered, but the least they could have done is to be proactive and contacted me so that I could have stopped believing my car would be ready when it wasn't.
Very Professional. These guys are who you go to if you want things done right. After fixing my door and front fender there was a problem with my window. I took it back and they fixed it without any hassle. They were easy to deal with and worked with my insurance company to ease the burden on me. Great Job!
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