Dedham Auto Mall

Doesn't Recommend

Tim V.

Joined 7 months ago

Dont ever do business with these people. Their vehicles are cheaper because they all have something major wrong with them. The sales agents will not tell you about it and will not stand behind the vehicles after the problem is realized. By far the worst experience I have ever had buying a car.

Doesn't Recommend

be t.

Joined 1 year ago

DO NOT EVER BUY FROM THIS DEALER!!!!. Nothing but poor experience. toxic environment lack of managment skills. Buyer beware thieves thieves!!!! They tried to give me a bad deal and all the reviews giving thumbs up are probably from theirselves. Better luck going to Prime!

Recommends

rich d

Joined 4 years ago

Great Dealership and staff. Live in RI but found the drive to Dedham to be well worth it. Ryan (sales) was great to deal with and very knowledgable. Purchased a Lexus with low mileage at a great price and the car has been a pleasure to drive. Post sales Ryan has been very responsive to any questions and/or follow up. A great dealership that I have recommended to family and friends.

Recommends

Etemad

Joined 4 years ago

Dedham Auto Mall - Sept 2009. Dedham Auto Mall – I just purchased a 2006 Mercedes E350-4matic with 22,186 miles from them (mint condition). I live in CT about 150 miles away. I called and told them about my interest. I drove on Sat and completed the deal quickly. I’ve driven the car and took it to Mercedes dealer for Service. No problem.

All the people in particular, Ryan (Sales), Ben (extended warranty) and Jahan (Manager) performed very professional. They are all very knowledgeable, educated and extremly helpful. They tried very hard to take care of all the paper work and some of my requirements so I can get back on the road quickly.

I was personally very impressed. Good selection of cars with very competitive prices. I understand, they have been around for quite a while. I strongly recommend checking their website or visiting them. I did both and very happy.

Doesn't Recommend

andymo99

Joined 4 years ago

Liars, scammers and cheats; RUN away. Total scammers, liars and cheats.

Went in to get a quote to sell them our car. Their website promises a quote within an hour, and that it would be good for 3 days. The salesman wouldn't give a quote beyond "two to three thousand dollars" because the "check writer" wasn't there. Mind you, we called earlier in the day to confirm that they could give us a quote when we got there. He said the check writer could be there in five minutes, but only if we were prepared to accept an offer on the spot. So much for the website promises of a quote within an hour and good for 3 days. He told us they "need to update that."

The whole thing was treated so unprofessionally. It was a "hard sell" mentality from the moment we walked in. Leaving that place, I feel like I need a shower just having been in the dealership. It is not a big deal if you want to sell a car, but I wouldn't trust them for a second to buy a used car there.

This is just the sort of place that gives used car dealers such a bad reputation.

Recommends

JohnSully

Joined 4 years ago

Great place if your looking for a deal on luxury cars. I found this dealer back in February through Carsdotcom and was surprised at how low some of their cars were priced. I inquired about a few through the phone then carfax Traveled there the next Saturday and test drove a BMW 530xi and a Mercedes E500. Settled on the e500 mainly because of the interior options. I liked the way the BMW drove but the interior wasn't as comfortable, and seeing that my profession is in sales and I spend about 8 hours a day in my vehicle traveling through Boston and mass I went with the more comfortable interior of the E500. The car was in perfect condition besides a few scrapes on one wheel, but I asked my salesman Marat if they could fix that and they did. The finance manager Ben was also able to secure a competitive rate from Wachovia on my financing. Overall it was a great experience and I've since recommended them to some of my associates and family.

Recommends

Contributor

Joined 10 years ago

Editorial Review. Used car emporium carries a wide selection of luxury vehicles; cross-country transactions are welcomed.