I had the most horrible exchange experience. My daughter was given duplicate first communion gifts. one of the gifts had the price tag on it. It said card smart and the price. I brought my daughter into the store to exchange it. I did not want cash back but wanted to let her pick out something else. I was told by the store manager that i could not do that. She told me to ask for the reciept from the person givng the gift..HOW RUDE. I will never shop there again and suggest that everyone do the same.