DoggieDay
Boston, MA 02116
Phone: (617) 426-7387
- Best of Citysearch:
- Pet Services 2006
- Hours:
- Mon-Sun 8am-8pm
Editorial Description for DoggieDay
Pet care company provides 24-hour services for a wide range of pets; on-site doggie day care facilities offered as well.
User Reviews for DoggieDay
04/30/2008 Posted by anoninboston
I just registered on here just to post this review, just like I did on Yelp today. I have no agenda, I walked out of this job on my own free will. I am anonymous because I don't want the possibility of them harassing me via whatever information they have on file for me. Citysearch won't allow me to type my entire story (you only have 2000 characters for a review) but you can read my review in it's entirety on Yelp. I worked here for about 4 months, much longer than I should have. If I did not feel comfortable bringing my dog to work with me, you shouldn't feel comfortable spending $40 a day for this service. Dogs were supposed to be walked, every hour and a half. Since there was no outside area this would allow them to go and do their business outside. Barely any dogs ever got walked. Sometimes none at all. We were understaffed the entire time I worked there. This meant all the dogs did their business inside. Inside rooms with air vents that did not work. Inside two tiny (with the amount of dogs crammed into them) rooms. This waste then stayed stagnant in a tiny wastebasket in the room the entire day. There were a lot of dogs that had awful runny excrement on a daily basis. Who cares about air quality, we have flat screen high definition TVs in each room! Dogs were supposed to be evaluated for temperament. I worked over 40 hours a week. I saw many dogs that clearly were not tested for temperament. There were points were I was breaking up 2-3 fights every day, mostly due to the fact that they didn't want to kick high paying customers out. There was no formal training on how to break up fights, or really how to do anything at all. The manager for the Pet Shop Girls and Rob told us: 1. Pin the dog by the neck on the ground (Just like Ceasar! Works magic!) 2. Stick your finger up the dog's butt in the middle of the fight (I am absolutely serious) Oh and that 15 dog per person ration? More like 30+ per person. By yourself.
Pros: n/a
Cons: Air vents didn't work, unsafe conditions, awful service, EVERYTHING.
04/08/2008 Posted by cbw42882
We signed up for their 6 week puppy program (crate-training w/ walks 3x a day), full of high hopes. Doggie Day was a huge disappointment - we had problems with them from the start and things only got worse. TWICE they simply failed to show up at all - leaving my 4 month old puppy alone in his crate for 9+ hours straight. No one even called to let us know, or my husband or I could have at least gone home from work to save him. They didn't even know he'd been abondoned until we called them out on it. To be fair, their customer service reps could not have been nicer and more apologetic, but they couldn't undo what had been done. We paid a lot of money for the program, and got zero piece of mind. I came home everyday dreading what I'd find. They also showed up multiple hours late numerous times, often failed to leave notes as promised, etc. we finally gave up, fired them and found a new service. I wish their actual reliability was on par with their kind customer service attitude. I'm glad that some users have had positive experiences with them and wish I could say the same thing - for my dog's sake.
Pros: Really nice customer service reps who tried to do/say the right thing
Cons: All the customer service in the world doesn't make up for neglecting my puppy
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