Canton >Beauty > Elan Salon & Day Spa
95 Washington St Ste 568, Canton, MA | Directions 0202142.140564 -71.147719
Mon, 10am - 6pm; Tue - Thu, 10am - 8pm; Fri, 9am - 6pm; Sat, noon - 5pm
avoid at all costs – hi my name is karen
i rated them one star in one word horrible. they were a nightmare they totally didnot give me what i asked for.
unfriendly, inexperienced staff that works their. i wouldnot refer my worst enemy to this salon.
if i was you i would run not walk as fast as can be away from this salon. please save yourself from going through what i went through.
Rude, Unresponsive to theft – Hi,
I wanted to share a bad experience I had at Elan Salon and Day Spa in Canton and hopefully spare you the same grief. I've been to the spa many times and have purchased gift certificates for friends and family there. I was there for a haircut last Saturday and someone went home with my leather jacket (I thought by mistake a week ago). It has been a week and I've been so disappointed with the spa's response. The woman at reception basically said there is nothing she can do. My stylist at least said she would call and leave messages with people who were in the salon the same time I was. After not hearing anything for four days, I called back the salon and was treated rudely and put on hold for long periods. I asked to speak to a manager and was told that they would give her a message (but would not give me her name or number). She never called me so I called the RI spa and they gave me her voicemail. She never returned my call. I should say that I was polite and patient for the first four or five days and then I have become frustrated at the lack of responsiveness, and a total lack of apology from a place that claims to rejuvenate and relax you. I've noticed that people share good finds and bad finds in this group so I thought you should have a heads-up about Elan and might consider taking your business elsewhere after hearing about my experience.
Cut and Color. Great stylists! Nice comfortable atmosphere – We also enjoyed a mother and daughter day. Our Facial was also wonderful. I had my youngest daughter get a teen facial to get her into the habit of taking care of her skin. The staff was very informative on proper skin care going through her teen years and also gave me some new tips I hadn't heard of for my own skin. My daughter loved it - I'll be returning soon myself!
ELAN – I have tried this salon 3 times. First time my appointment was not listed.
Second time I spoke with a very rude young women. When I asked her to make sure that my appointment was booked and then explained to her what happened the first time her response was "these things happen".
My final and last appointment was 20 minutes late, the manicurist kept disappearing between
coats of polish.
I called the Cranston headquarters and had to speak to the same rude young women.
Save your money go around the corner to Cathy's nails. Great pedi at 1/2 the price.
Friendlist Hair Salon in Boston – just want to say that elans is the most professional salon in Boston. The staff there are extremely friendly and professional. Every experience I have had there by far is the best. This salon deserves the "Best of " every year. The creativity is superb to no other.My stylist skills are precise and professional and can execute an amazing cut to suite anyone.
The receptionists are so willing to accomadate the customer and make their life easier when booking appointments.
Hungover on the job – I usually never write reviews but this time, I just have to. I've been going to Elan since the day they opened in Canton. Most of my experiences have been unpleasant. There was always something wrong with booking appointment or the waiting time. I once had to wait more than 1 hour between services.
I had an appointment for a facial on a Saturday morning. The esthetician led me to the facial room, told me that she drank too much the night before and not to be offended if she needed to run out of the room at some point because she wasn?t feeling well. She then walked out to get a glass of water. I could hear her being sick in the bathroom next door... After 20 minutes, she finally came back as I was on my way out to reschedule my appointment with someone else for Sunday morning. The next day, the receptionist called me to cancel my appointment because the other esthetician called in sick.
I?m very disappointed to say that this was my last visit at Elan Day Spa in Canton! I am extremely unsatisfied with the service Elan has offered me and will not be going back and will not be referring anyone either. You offer a service to your clients, the least your company can do is hire employees who not only have the experience but the tact that comes with offering spa services. Frankly, I did not need to know the esthetician had too much to drink the night before my appointment. That is not my problem nor should I, as a paying customer, have to deal with what I believe was her lack of tact and responsibility.
weekly massages – I have been comming to elan since it opened i would say six years. I would never go anywhere else. I call the day of and am always able to get in even if they are squeezing me in. There are several massage therapists on board who are the best. This salon prides itself on accomodation. I would tell anyone to come here. I was happy to see they are listed on citysearch so i could write about them. I encourage anyone to go for the heated stone massage.
best hair stylists in the area – I AM NEW TO THE AREA AND CALLED TO BOOK AN APPOINTMENT FOR A FOIL AND HAIRCUT... I ASKED THE RECEPTIONST WHO SHE WOULD RECCOMEND AND SHE TOLD ME KELLY... I WENT THERE AND HAD THE BEST EXPERIENCE OF MY LIFE...SHE WAS TEN TIMES BETTER THEN MY OLD STYLIST WHO I WAS VERY HAPPY WITH... THE GREETING I GOT WAS WARM AND FRIENDLY WHEN I GOT THERE....AND MY HAIR IS THE BEST COLOR ITS BEEN IN YEARS... MY HUSBAND EVEN NOTICED!! I SCHEDULED MY NEXT APT WHEN I LEFT... ELAN HAS A NEW CLIENT... I CANT WAIT TO TRY THE OTHER SERVICES!
Good services, room for improvement – I scheduled a massage and facial at Elan and although I had to call back and reschedule a couple of times -- the receptionist was accomodating. The services I received were both pretty good, but not as great as experiences I've had elsewhere. The walls were a little thin, so I could hear lots of outside noise that was a bit distracting. However, I must say that the ladies who performed my services were extremely friendly and also quite professional. I arrived early for my appointments so I had some time in the waiting area -- that I did not find particularly warm or inviting, which is something I come to expect from a business that is supposed to cater to relaxation. Since I had to sit in the waiting area for a little while, I noticed that the receptionist (not the same person I had spoken to on the phone multiple times -- I always note names) was not particularly professional. She was loud and complaining about her wages to other members of the staff. While I understand complaining, you should at least wait until patrons are out of earshot. When I was finished with my services and waiting to pay, she continued on a personal phone call for a few minutes before acknowledging my presence. Maybe a little extra managment would be well advised -- comfortable seats in the waiting/reception area would also be welcome.
Best Pedicure Party ever – My friends and I went to Elan for my pedicure wedding party. They have a great room for pedicures. We were able to have it all. It's a great place to get away and enjoy. I can't wait to try the spa services!
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