05/20/09

Need to find a former manicurist of Elan in Canton

by IvyBishop

This is probably not kosher, but I need your help. A few years back, we took our mom (in her eighties) for a spa pedicure at Elan - a whole new experience for her, I assure you!

She was very hesitant, but Diane was WONDERFUL, and did an excellent job on her old, arthritic feet. Our shy mother felt at ease w/ such a lovely woman. Unfortunately, the next time we made an appt, Diane had moved on, and since then we haven't been able to find such a caring, COMPETENT person, and mom hasn't had a decent pedicure since.

Would any of you know what salon Diane moved to?

TIA!

• Pros: She did a great job!

01/29/09

POOR front desk/phone picker upper

by ahn0129

I called to find out how much wedding updos cost and also if they were open on 7/4 (Saturday). I called many places and realized that the usual responses for that day is 1. they are closed 2. they can have the stylist come to my house. SO when I called I informed the girl about my situation and wanted to see what they usually do in situations like this. Her response... "I wouldn't know b/c I didn't work here last year." And left it at that..... I thought that was very rude esp. since she didn?t have a follow up of like telling me she?ll get back to me about that date. So then I responded and asked her to ask someone that would know better than her and call me back. She never called back. After reading many responses about Elan, and personal experiencing their bad customer service, I would never go there for anything. Go to Elizabeth Grady that is across the street. I haven?t tired that particular one but I?ve been to the one in Boston and Andover and loved them both.

01/01/09

Not what I had expected, some serives okay, others not so much

by curiouscristine

I never been to a spa before, but I recieved a gift certifcate from a fan of mine so I obviously went to try it out. I went on the website before, and pictured it being a relexing place with all these pro's working there. They did get me in for a haircut, mani and pedi the day before christmas, an i called that day. So that was a plus. It seemed busy but then again day before Christmas lots of men coming in to buy gift cerficates. The girl who did my haircut, did a good job and was very nice and social. We were both the young and shared similair tastes, so maybe I am biased. For the price though, yeah I could have probably gotten the same cut cheaper. Now, my pedicure is next. I was brought into an empty room with about 5 chairs to get your pedi. The lady was having a good conversation and brought me tea, that was nice. however, i was in the only chair that didnt have a remote to turn on the massage. I would have asked her if I could turn it on, but I couldn't get a word in. You see, her 5 yr old daughter (in pajama's) kept running in an out of the room, she was cute, but the flyer said no children unless they are getting services done. so why an employee gets to have her daughter literally running around in pj's and a robe isn't beyond me. they didnt even have the tool to make a line with the nail polish, when i asked two emplyee's looked at each other and said rather rudely, they didn't carry a striper nailpolish brush. geez, i wasn't asking for gucci logo's on my nails, just a strip of glitter on my big toe. for my mani, she was giving me a fill, but she did it so quick, no cutting cuticals, sanding or buffing them down, nothing. because of that, my fill look bad a week later. they are chipping off at the bottoms. dont get me wrong, she was really nice, and we did have a good conversation, but it's just not what i expected from a salon. It wasn't a horrible experience, but not one i would spend money on again either.