Copley Square Hotel Boston Hotels

mini_d

Joined 7 years ago

BEWARE OF AWFUL SHOWER AND NIGHTCLUB IN BASEMENT:My husband and I stayed at the Copley Square Hotel in December. I booked the hotel via Hotwire, but despite getting a good deal, it really wasn't worth it. I don't know if they purposely put us in a crappy room because we had paid a discounted rate, but our room was facing the street (Exeter) and above the entrance to a nightclub (there is a nightclub in the basement of the hotel?) At around 2 AM, we were woken by lot of people shouting on the street, and eventually the sirens of cop cars.

However, that wasn't the worst of it. The worst was the bathroom, which was incredibly tiny. My husband used the shower at night only to find himself standing in 2 inches of water with black sulphur-smelling sludge coming from the drain. It was really disgusting. I especially hate drain issues, because honestly, how does housekeeping clean the shower and not notice that there is a problem with the drain??

In the morning, I complained to the front desk. The woman apologized but also implied that it was our fault for not telling them sooner so they could rectify the situation. But honestly, changing rooms at 10:30 PM or waiting for a maintenance person at that hour was the last thing we would have wanted to do, especially considering we were only staying the night.

After breakfast and a walk, we went back to the room to get ready to check out. We were surprised to see the black sludge residue still on the shower floor. Even though we were checking out that day, it would have been nice had they sent someone up to clean it. When we checked out, the woman (the same one) at the front desk made no further mention of the problem. If she had entered the problem into the computer, it should have showed up when we were checking out. It makes me think that she didn't take note of the issue and that perhaps the next guest will have the same problem.

Recommends

camelliagarden

Joined 4 years ago

Pleasant experience; great location!. Beautifully renovated room, quite and comfortable. Free wine tasting from 5-6 pm every evening in the stylish lounge near lobby. The hotel location is great: two blocks to either orange or green line metro and lots of shopping (trendy Newbury street !) and excellent restaurants nearby.

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Contributor

Joined 10 years ago

Editorial Review. Well-placed Back Bay hotel, the city's second-oldest in continuous operation, dates back to 1891 and provides a good home base for tourists and business travelers.

Doesn't Recommend

aktylerdz

Joined 6 years ago

Do not stay on a weekend!. My boyfriend and I decided to stay at the Copley Square Hotel for a romantic weekend. What they don't tell you is that there is a night club in the basement of the hotel. We were on the second floor and could clearly hear the music. When we called to complain they said they would ask them to turn it down and they did a little but we could still hear it. By the 3rd night, we asked to be moved. We were told people complain all of the time but management doesn't care because the club is paying them so much money. We were then moved to the 7th floor in a much smaller room. They staff on hand was very honest and happy to help us move, but by then it was too little, too late.

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max_fischer

Joined 10 years ago

Good Value. The Copley Square Hotel is a small and old building, so it does not have the same offerings as a newer and lager hotel. At the same time, the rooms are clean and cheary and best of all, about $100 cheaper than rooms across the streat at the Westin and Marriott.

Doesn't Recommend

jane314

Joined 10 years ago

Disappointed. My partner and I were VERY disappointed. The room was small and the bathroom was cramped. We wanted to participate in the "Conserve Water" program; however, we received clean towels the second morning and our hand towels were taken away and not replaced. The wall paper was old, yellowing, and peeling. The bedspread was dirty and stained. The hotel promotes itself as almost victorian, with each room distinct from the next. In the first room we saw, the lamp shade and dust ruffle were ripped. Upon requesting another room, the desk clerk accused us of not having chosen an expensive enough room, which would have met higher standards. I was apalled and will never return.