01/16/09

Fabulous place to celebrate any occasion!

by CoboDonk

I had my wedding here in May 2007 and it was perfect! The staff was superb and the food was phenomenal - it was one of the easiest parts of my wedding planning. They put on a beautiful and elegant event with plenty of attention to detail and they made my family, my husband's family and all of our guests feel great with their first-class treatment. My parents also got upgraded to an even nicer suite the night of the wedding and we were in an unbelievable suite! It was super nice and we had such a great night.

We had a special martini bar at our cocktail hour and this was very popular with the guests! We were able to pick four martinis and the same terrific staff from the Oak Room made us our delicious drinks. We had a Sidecar, Cosmopolitan, Green-apple martini and a classic martini as choices.

There were absolutely no complaints on my part as the staff did a top-notch job. I would definitely recommend this as a wedding venue to anyone. Our night was fantastic!

• Pros: Great location, phenomenal staff, terrific bar, really good food
• Cons: None that I can think of

05/18/08

Not a pleasnt stay

by Cashm

I always stay at 5 star hotels. This one was not 5 star maybe 2 star. First noise was vibrating room till 1am because of a wedding. No view, my view was of a ledge. I had the deluxe signature room. Then came back the next day and the room was not serviced at 4pm. Called to complain and still took 1/2 more as they have to be specific as to who will do my room meaning the guest waits till they are available.

I bought the $7 bottle of water, you would think it would be replaced to buy another one, no, had to ask for that to.

Front desk manger and staff are nice and helpful and will try to resolve your problems, but these are problems that should not be happening to begin with. Like not leaving extra toilet paper. Roll gets used, leave another one, nope, not so.

I have platinum status with Fairmont but why bother, I would not stay here again. If the Four Seasons would have been available I would have been there. This is not high end.

Again, front desk staff very nice, Kate the dog is lovely.

• Pros: front desk staff, katie coply, doorman,location
• Cons: too much noise, room not serviced at 4:30pm still

05/06/06

Out-britting the Brits

by tourist10

I've stayed at the hotel a few times - truly superb location and the Oak Room is stunning.

Possibly the best location in the city and my experience of the staff is that they are extremely helpful and friendly.

I am British and lived in Bermuda at the time of my visits, so my standards with regard to hotels are fairly high. The Copley Plaza easily outdid both Bermuda and the UK. I'd highly recommend it - and indeed have.

• Pros: location, architecture, oak room
• Cons: n/a, n/a, n/a