09/03/08

Decent food, Terrible service, be prepared to pay 20% automatic for gratuity!

by Pride274

If you want decent food with horrible service, you've come to the right place. First of all, the hostess was very disrespectful. Not 15 minutes after being seated me and my date was asked if we wanted our check after we were done with our appetizer. Second of all it took 35 minutes after we were done with our appetizers for our main course to come. While waiting for those 35 minutes, there were bread crumbs all over the table and the waiters never came over to clean it up. There was an obnoxiously kid who turned out to be the chef's son who was screaming at the top of his lungs. After we were done with our main courses, we were never asked if we wanted some desserts. To top it all off, the restaurant was heavily understaffed. Having the hostess and Manager running around, cleaning, and setting up tables. The manager, Dean Romano did a better job at cleaning tables then did at managing. I can understand why they didn't really care, because to top off the bill, they added 20% gratuity fee on top of the bill. No wonder why they don't really care much for customer service. Terrible experience!

• Pros: Free parking, decent food
• Cons: Bad customer service

08/09/08

Aura reinvented

by lilpoppi

whoa there....there's a new sheriff in town and her name is Rache Klein. Formerly of OHM sh has brought her fabulous talents and her excellent Sous chef to Aura. A foodies delight!!!

Yes the hotel still adds on 20% tip ( stupid at best) and the space is sort of grand central station with private paries to he left and bathroom priveleges to the right, but overall the experience was worth the hassle. Wait staff were knowledgeable and professional.

all dishes are innovative and extroadinary from steak and eggs to steak ad yellow watermelon

Best news is that there is no wait on weekends because the hotel clears out and reservations are easy ( so far)

Go....you will not be disappointed with the food.

Lilpoppi

06/25/08

Unremarkable food, skimpy portions, horrible service

by CharlesGriswold

We went to Aura for their fixed price pre-concert dinner. The service was some of the worst I've ever had. It took more that two hours for three simple courses and a 20% tip was added to our bill. The portions were small and the food was unremarkable. I've had much better in Boston.

Overall, it was a poor experience and little value for the money. Look elsewhere.

• Pros: Ground floor entrance
• Cons: unremarkable food, horrible service, poor value